Frequently Asked Questions

Below is a list of questions and answers
that are frequently asked by customers:

How do I cancel my reservation?
A reservation can be cancelled via the internet on our Cancel Reservations page.
You can also call us to request a cancellation at 0265-95-1260.
I have not received a confirmation email.
Failure to receive confirmation may be because of your anti-spam settings.
Please check the “junk” folder of your email program.
Also, please change your settings to receive e-mail messages from “”, as application confirmation and notices of shipment of miso will be sent from this domain.
Is it possible for a child under three years old to participate?
Anyone three years old or younger can participate in the hands-on workshop.
(One adult escort must accompany each child.) When you make the reservation, enter the name and age of each guest who will participate in the Handmade Miso Experience workshop.

Other questions or inquiries may be made directly through the Inquiries Form, or call us at 0265-95-1260.